Key Tech LLC (“Key Tech”, “we”, “us”, or “our”) is glad that you have found us. We hope that your experience is a positive one. We operate a technology services company designed to make the technology experience better for everyone. Through our comprehensive technology solutions, we provide services to keep you connected and productive, from IT support and system maintenance to software solutions, to cybersecurity services, to custom technology implementations to localized information about technology trends and best practices. Overall, we think we make things easier and more efficient for everyone involved, but, in full disclosure, our business model relies on providing quality technology services and may involve sharing your information with trusted technology partners to deliver the best possible solutions. In other words, we connect you with trusted technology partners and service providers who can assist with the products or services you are seeking. We try to make this clear where you enter your information and in this Privacy Policy.
Below we describe how Key Tech collects, uses, and discloses personal information you share with us through any website, mobile application, or service interaction that is part of our business operations (collectively, the “Services”). To learn more about us, contact us at service@keytecllc.com or call +1 240 355 1027. Our office is located in Derwood, MD.
Some functions and services offered through our Services have additional privacy disclosures that supplement this Privacy Policy. We urge you to read our entire Privacy Policy, and, where applicable, service-specific additional privacy disclosures, so that you will understand both our commitment to you and your privacy, and what rights you have related to that commitment. Please note that unless otherwise indicated, this Privacy Policy does not cover any information that may be collected elsewhere, including without limitation through any third-party website or service provider we may recommend.
By using our Services, you agree to our collection and use of personal information in accordance with this Privacy Policy and our Terms and Conditions (the “Terms”). We encourage you to familiarize yourself with each of these policies as continued use of our Services constitutes acceptance of the Privacy Policy and the Terms, to the extent that is permitted under applicable law.
If you are a resident of California, the “California Notice at Collection” and “Additional information for California Residents” subsections contain further information about our handling of your data and your data subject rights.
Legal definitions of personal information can vary across different jurisdictions. We strive to comply with laws in all the jurisdictions where we operate, but for purposes of this Privacy Policy consider “personal information” to be any information that identifies you as an individual or is directly relatable to an identifiable individual. Not all information we collect is personal information under this definition. For example, information that has been de-identified or aggregated in a way that no longer allows identification of a particular person would not meet this definition.
In order to provide you with our technology products and services, we may collect, store, and process personal information from the categories shown in the table below. Our listing of these categories does not mean that all categories or the examples listed in each category are collected about everyone who uses our Services. We are providing a full list here in the spirit of transparency.
Category | Examples |
Identifiers | Name; business name; postal address; physical address; telephone number; email address; date of birth; and account access information |
Demographic information | Age; national origin; race; citizenship; gender; job title; industry |
Internet or other electronic network activity | Browsing history; search history; session information; site navigation; referring source (including referring URLs); exit URL; browser type; browser identifier; IP address and other similar information collected via the use of cookies, web beacons, and other similar technologies about how you use our services |
Audio, visual, or similar information | Photos; videos or other recordings you choose to share with us; system screenshots for technical support |
Geolocation data | Physical location; including latitude or longitude; and movement data for on-site service calls |
Device information | Information about your device and software characteristics; connection information; device brand and model; device operating system; device type; device Identifier for Advertiser (IFA); network configuration data |
Commercial information | Records of products or services purchased; obtained; or considered; or other purchasing or consuming histories or tendencies; service agreements; billing information |
Professional information | Business contact information; job title; company information; technology infrastructure details |
Inferences drawn from other information | Any profile created about you that reflects likely preferences; characteristics; technology needs; predispositions; behavior; attitudes; technical abilities; or service requirements |
Directly from you. We collect personal information directly from you when you provide it to us, for example, when you enter information about yourself into a “Request Service”, “Get a Quote”, “Schedule Consultation” or similarly titled form on our website or communications; submit a support ticket; contact us via phone or email; sign up for our newsletter; create an account for our services; or provide information during on-site service visits.
Indirectly from you. We may automatically collect personal information from you when you visit our website or use our digital services through the use of tracking technologies or by other passive means. This “passively collected” information helps us to improve our offerings and allows us to ensure the services work as designed and in a way that meets your expectations. Some examples of the sources of this passively collected personal information include:
Viewing History and Preferences. When you browse our website or use our digital tools, we may collect information about your use. For example, if you search our knowledge base or technical documentation, we may collect information about that action and form inferences about what information our users find most helpful for their technology needs.
Log Information. We may automatically record information that your browser or mobile device sends whenever you access our services, and especially when you are logged into your account. These logs may include information such as IP address, access times, the referring website, browser type, browser language, your computer operating system, your mobile device and mobile operating system, the name of your Internet service provider or your mobile carrier, and one or more cookies (discussed below) that may uniquely identify your browser.
Cookies and Similar Tracking Technologies. When you visit or access our Services, we may utilize cookies (small text files containing a string of characters sent to your computer) or similar tracking technologies, such as web beacons or tracking pixels, embedded scripts, and various device recognition technologies, that uniquely identify you or your device to track your activity and hold certain information to improve your future visits. Cookies can be necessary for site navigation and performance, or used for targeted advertising. We use the following types of cookies:
Most web browsers accept cookies automatically but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable all cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable all cookies, you may not be able to use some features of our Services. You may find the information presented at the following website helpful in setting your device and browser specific settings: https://allaboutcookies.org/how-to-clear-cookies.
From third parties. We may collect personal information about you from third parties for our business purposes. These third-party sources vary, but could include the following:
Our Technology Partners. We partner with various technology vendors and service providers to expand our service capabilities and provide comprehensive solutions to our clients. In order to deliver integrated technology solutions and meet our clients’ goals, they may provide us with personal information regarding their current customers for research, analysis, and service coordination. We do not use this information to contact you directly for marketing purposes, but instead to understand what technology solutions would best serve our clients’ needs and to coordinate service delivery.
Technical Service Providers. We work with a variety of third-party service providers to enhance our services and to make our digital presence function the way you expect. These third-parties may include, for example, companies that provide website hosting, analytics, and maintenance services, cloud service providers, software vendors, or companies that provide marketing and technology solutions. For example, we may use services like Google Analytics to understand how users interact with our website, or cloud hosting providers to ensure reliable service delivery. Much of the information we gather from our service providers overlaps with the passively collected personal information described above. In working with our service providers, we may share personal information with them and receive personal information back from them so that we may improve our Services. The third-party service providers we work with are authorized to use your information that we provide to them only to carry out the service they are providing for Key Tech. We require that the third-party processors securely store any personal information we provide to them and maintain it so that it can be accessed when needed for future purposes. Where appropriate, we enter into binding contracts to protect the use of your personal information by third parties. As an example, we use Google Analytics to analyze how users interact with our Services. Google Analytics has its own terms of use that we agree to and its own policy that describes how it collects and processes data. You can opt out of Google Analytics’ collection and use of data generated by your use of our Services by installing the Google Analytics opt-out browser add-on.
Social Media Technologies and Similar Third-Party Services. Key Tech maintains social media presences and/or allows you to sign-in or link social media platforms to accounts you set up with us. We receive information from you when you interact with our pages, groups, accounts or posts on or throughout social media platforms. This includes aggregate data on our followers (e.g., age, gender and location), engagement data (e.g., “likes,” comments, shares, reposts and clicks), awareness data (e.g., number of impressions and reach) and individual users’ public profiles. However, the information gathered on those social media pages is generally governed by the terms and privacy policies of those social media companies. If you do not want us to have this information you can choose not to link social media platforms to our services or visit our social media pages.
Third-party Use of Cookies and Similar Tracking Technologies. Some content or applications, including advertisements, on our Services are served by third-parties, including advertisers, ad networks, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used, however, you may be able to set device and browser specific settings to limit what you share. You may find the information available at the following link helpful in doing so: https://allaboutcookies.org/how-to-clear-cookies.
We may use the information we collect from you through our Services in the following ways:
Our business focuses on providing comprehensive technology solutions and may involve connecting clients with specialized technology partners who can provide the products and services those clients are looking for. To do that we may share the information you directly provide to us to generate leads for businesses that can follow-up with you to provide technology solutions. We get compensated by those businesses for generating qualified leads. In some instances, a lead may be shared with another technology network provider with a larger list of partners than we have a current relationship with. In each of these scenarios, the point of sharing your information is to find a technology partner that can contact you about your specific needs. When you provide us information to be shared in this way, we get your consent at the time of collection.
You always have the right, however, to direct us not to sell your personal information at any time after collection (see the “Right to Opt-Out” section below). We will honor that request once it is received. However, we may not always be able to prevent a technology partner from contacting you when they have received a lead from us before you chose to opt-out of the sale of your personal information. In those circumstances you may need to tell that company directly that you no longer wish to be contacted.
Some other ways in which we may share personal information include:
In the broadest sense of the term, we may “share” personal information with other users when you comment or respond to a post on any blog on our Services or utilize similar publicly viewable interaction features that are made available through our Services. We think this is self-evident, but out of an abundance of caution and in light of very broad interpretations of what must be disclosed to you in certain privacy laws, we are disclosing this information to you. We generally do not remove such publicly available posts even upon request.
We may share personal information with third parties that perform services on our behalf, for example, our technical service providers, cloud hosting providers, payment processors, and marketing service providers. By using the services, you consent to the processing and handling of your personal information by our service providers in the manner and for the purposes described here and in their respective privacy policies. We will not authorize these third parties to use your personal information except as necessary to provide services to us or for purposes authorized by us.
Additionally, we may disclose your personal information (1) to comply with a law, regulation or other governmental request, for example, to comply with subpoenas, court orders, legal process or requests by law enforcement or governmental entities; (2) to investigate or defend against third-party claims against us; (3) where we believe the rights, property or safety of Key Tech, its users or the public is at risk; (4) to detect, prevent or investigate fraud or other illegal activity or to enforce this policy; (5) to repair or resolve technical issues in the operation of our Services; (6) if required by law, to respond to a request by you to disclose the information, including a request to allow access to your personal information by third parties designated by you; (7) with your knowledge and consent; (8) to address emergencies or acts of god; and (9) as an asset of the business in the event of a sale, merger or other business combination or transfer involving us or our affiliated entities.
We take the security of your personal information seriously. We implement commercially reasonable technical, physical and administrative security measures to protect against the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information collected through our Services.
Unfortunately, the transmission of information via the Internet is not completely secure. We cannot and do not guarantee that your personal information will never be accessed by an unauthorized party or otherwise breached during transmission through the Internet. Additionally, any contact with us by email or through our Services might not be secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in our Services.
In the event that we believe any information that you provided to us has been exposed to unauthorized third parties, we will notify you as required by law or upon our own choice. In the event of such unauthorized exposure, we expressly reserve the right to provide notice to you electronically via any email address you have provided to us if permitted to do so by law. If you have reason to believe that your personal information, including any account you use to authenticate and login to our Services, is no longer secure, please notify us immediately by contacting us via one of the methods listed below.
If you are a resident of California, please review our California Notice at Collection provided in Subsection 1. Subsection 2 includes additional information about your privacy rights under applicable California privacy laws. If you are a resident of another jurisdiction, please review Subsection 3 below for additional information about your privacy rights.
This section provides California residents with information about our collection, use, and disclosure of their personal information. This Notice is provided pursuant to the California Consumer Privacy Act, as modified by the California Privacy Rights Act of 2020 (collectively the “CCPA“), and should be read in conjunction with this Policy. Please reference the other sections of the Privacy Policy for more information about our privacy practices.
The information in this subsection applies solely to California residents.
Collection, Use and Disclosure of Personal Information
The chart below describes how and why we collect, use, and disclose personal information and also describes how and why we have collected, used, and disclosed personal information within the past 12 months, to the extent we have done so.
Category | Examples | Purpose, Use, and/or Disclosure of Personal Information |
Identifiers | This may include your name; postal address; physical address; telephone number; email address; date of birth; and account access information | To provide and manage our Services. To connect you with trusted partners able to provide you with the technology products and services that you are looking for. To personalize and improve your experience with our Services. To respond to comments and questions and provide customer service. To deliver messages and other content you request and to send information relevant to you, including quotes, confirmations, technical notices, updates, security alerts, and support and administrative messages. In some instances, we disclose this information to third parties for this purpose. To send you information about new technology solutions, products, and services offered by us or our trusted partners. This may include targeted advertising campaigns. In some instances, we disclose this information to third parties for this purpose. To analyze the performance of promotional efforts. To comply with legal obligations, resolve disputes and enforce agreements. To notify you regarding any concerns with the services, including, as required by law, in the event that personal information you provided to us is exposed to unauthorized third parties. |
Demographic information | This may include your age, gender, job title, industry | To provide and manage our Services. |
Internet or other electronic network activity | This may include your browsing history; search history; session information; site navigation; referring source (including referring URLs); exit URL; browser type; browser identifier; IP address and other similar information collected via the use of cookies, web beacons, tracking pixels and other similar technologies | To help understand your needs, provide you with better service, and determine whether technology offers from our trusted partners or other third parties would be of interest to you we may link or combine information you provide with other information we get offline and/or from our trusted partners or other third parties. In some instances, we disclose this information to third parties for this purpose. To diagnose problems with our Services and to improve, upgrade or enhance our Services and technology solutions. |
Audio, visual, or similar information | This may include photos; videos or other recordings you choose to share with us; system screenshots for technical support | To provide and manage our Services. To connect you with trusted partners able to provide you with the technology products and services that you are looking for. |
Geolocation data | This may include your non-precise geolocation information (e.g., IP address location); precise location for on-site service calls | To provide and manage our Services. To analyze the performance of promotional efforts. To provide you with information relevant to your local business community and technology needs. |
Device information | Information about your device and software characteristics; connection information; device brand and model; device operating system; device type; and device Identifier for Advertiser (IFA); network configuration data | To help understand your needs, provide you with better service, and determine whether technology offers from our trusted partners or other third parties would be of interest to you. To analyze the performance of promotional efforts. In some instances, we disclose this information to third parties for this purpose. |
Commercial information | Records of products or services purchased; obtained; or considered; or other purchasing or consuming histories or tendencies; service agreements | To provide and manage our Services. To send you information about new technology solutions, products, and services offered by us or our trusted partners. This may include targeted advertising campaigns. In some instances, we disclose this information to third parties for this purpose. |
Professional information | Business contact information; job title; company information; technology infrastructure details | To provide and manage our Services. To connect you with trusted partners able to provide you with the technology products and services that you are looking for. |
Inferences drawn from other information | Any profile created about you that reflects likely preferences; characteristics; technology needs; predispositions; behavior; attitudes; technical abilities; or service requirements | To help understand your needs, provide you with better service, and determine whether technology offers from our trusted partners or other third parties would be of interest to you. To send you information about new technology solutions, products, and services offered by us or our trusted partners. This may include targeted advertising campaigns. To connect you with trusted partners able to provide you with the technology products and services that you are looking for. |
As described above, Key Tech does engage in disclosures of personal information to our business customers and technology partners. Under the CCPA, some of these disclosures qualify as “sales.” We may also share information with third-party advertising partners for the purpose of promoting our Services as described above, such as for targeted advertising. We do not have actual knowledge of any “sale” of personal information of minors under 16 years of age.
You may limit our sale/sharing of your personal information by clicking “Do Not Sell or Share My Personal Information” on our website or following the instructions found below in the section titled “Exercising Your Rights.”
Retention of Personal Information
We maintain the categories of personal information described above for as long as is necessary for the purposes described in this Notice or as otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
Where personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires.
The categories of and the sources from which we collect personal information vary based on our relationship or interaction with a specific California resident and the business purpose for which the personal information is collected. Please reference the “Information We Collect” and “How We Collect Your Information” sections above for more information about these practices. Details regarding how we may share your personal information is available in the “How We Share Your Information” section above.
California Consumer Rights
Subject to certain exceptions, as a California resident, you have the following rights to your personal information:
Right to Know and Access: Request access to your personal information that we have collected, used, disclosed, or sold about you, including:
Right to Opt-Out of Targeted Advertising/Do Not Sell or Share my Personal Information: As discussed above, when you provide us with information through our Services for the purpose of being connected with one of our technology partners, we will share that information with our technology partner in the form of a lead that they pay us to receive. We may also use your personal information to facilitate the delivery of targeted ads, promotions, and offers to you, on behalf of ourselves and our trusted partners, either on or off our Services. Some jurisdictions provide residents or, in some cases, their authorized agents, with the right to opt out of the “selling” or “sharing” of their personal information, or of “targeted advertising” based on their personal information. We apply those rights to everyone for consistency.
To submit a request to opt out of targeted advertising, or the sale or sharing of your personal information, you may click the “Do Not Sell or Share My Personal Information” link on our website or contact us using the information provided below. Please note that your opt-out choice may be applied only to the particular service from which you submit the request. Also, if you clear your cookies on your browser or use another browser or device, you may need to opt out again.
Additionally, you may choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out. You may also use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed written permission to do so.
Right to Deletion: Request deletion of your personal information that we collected from you and retained, subject to certain limitations. If you ask to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as but not limited to:
Right to Correction: You have the right to request that we correct personal information we maintain about you that you believe is inaccurate.
Right to Limit Use and Disclosure of Sensitive Personal information: You have the right to instruct us to limit the use of your Sensitive Personal Information for purposes not specifically authorized by the CCPA. We currently do not use Sensitive Personal Information for such purposes.
Non-Discrimination: We will not discriminate against you for exercising any of the rights listed in this section. Specifically, we will not:
We cannot respond to your rights requests if we cannot verify your identity or the authority of your agent to make the request and confirm that the personal information we maintain relates to you. When you make a request, we may verify your identity as required by law.
You must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. If we have questions regarding your request you must make an effort to respond to our inquiries. If we do not understand your request we may not be able to comply.
Where possible, we will respond to a verified rights request within 45 days of receipt. If we require more time, we will inform you of the reason and the need for an extension. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. In certain cases we may contact your employer with this information.
Upon receiving your request, we will attempt to respond within 45 days. The response period may be extended when reasonably necessary. We will inform you of any such extension within 45 days of receiving your request, together with the reason for the extension.
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision please contact us using the information in the “How to Contact Us” section below. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reason(s) for the decision. If your appeal is denied, you may contact your state’s Attorney General to submit a complaint related to the denial.
Depending on where you live you may have certain privacy rights created by law. While laws vary between jurisdictions, we strive to provide the same basic level of privacy rights to everyone regardless of where you live. Thus, the rights described here may be used by anyone with whom we interact or about whom we collect personal information, subject to the legitimate business needs of customers on whose behalf your information was provided to us.
You may designate an authorized agent to make requests on your behalf. We will require verification that you did in fact give that person your authorization. Unless the law requires otherwise, your authorized agent must provide contact details for you. We will contact you to confirm that you authorized the agent to act on your behalf. Once you confirm, we will promptly respond to the rights request. Please note, we will not share information about a business customer with anyone not clearly affiliated with that business.
In addition to the rights discussed above, there are various other ways you can choose to access, update, or limit the personal information you provide to us.
Service Notifications. We may automatically enroll users who engage with our technology services into our notification program. When you access our notification system for the first time, you will be presented with choices regarding your notification preferences in areas such as system updates, security alerts, maintenance notifications, service announcements, and technical support communications. You will have the option to toggle on or off notifications for these areas and options for which mediums you would like to be contacted through (e.g., email, telephone call, SMS text, etc.). If you wish to turn off all notifications you may do so at any time by visiting your account settings or by submitting a rights request via the options presented above.
Unsubscribe from Marketing Emails. If you have provided us with an email address, we or our business partners may email you information about relevant products and services. You may opt-out of receiving those communications by following the “unsubscribe” instructions that are included in those emails.
Mobile Application Users. You may choose to uninstall our applications from your mobile device and delete the associated data.
Do-Not-Track Disclosure. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Global Privacy Control. You may choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control. We will process the GPC signal as a request to opt out. You may also use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed written permission to do so.
We will retain your personal information collected pursuant to this privacy policy for as long as we deem reasonably necessary or desirable for our business purposes, unless a different retention period is required by any applicable law, rule or regulation. We reserve the right to delete or destroy any information collected, including personal information, at any time.
Eligible Users. Persons accessing our websites and services should be consumers or potential consumers of the technology products and services being offered by us or our partners online.
Children’s Privacy. Key Tech LLC is committed to protecting the safety and privacy of young people using the Internet. Our websites and services are not directed at or intended for use by persons under 16 years old. If you are under the age of 16 you should not be visiting our websites or using our services. We do not knowingly collect or retain personal information from persons under the age of 16. If you are under the age of 16 and are visiting our websites please exit immediately and do not disclose or provide any information to us. If you are a parent or guardian who thinks your child has disclosed information to us, please contact us at service@keytecllc.com so that we can take steps to remove that information from our systems.
Users Outside the United States. Our websites and services are not directed at or intended for users outside the U.S. Please be advised that if you are located in the European Union or another region with laws related to data collection and use that may differ from U.S. law, your personal information voluntarily submitted through our websites and services and transferred to the U.S. may not have the same level of data protection as that provided by your home country.
Links to Third Party Websites. Our websites contain links to other websites, including links to third-party advertisements and technology partners. Please be aware that we are not responsible for the privacy practices or content of other websites. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage our users to be aware when they leave our websites and to read the privacy policies of other websites and online services.
Promotions and Contests. When we sponsor promotions or contests, or third parties sponsor promotions or contests in conjunction with us, either the third party or we will post any additional relevant privacy information in the official rules and/or registration area for the promotion or contest. To the extent it conflicts with this Privacy Policy, that privacy information will govern that promotion or contest.
We may update or change our privacy practices and this policy from time to time. If we update the policy, we will publish the revised policy on this page or as otherwise required by law. The date at the top of this policy reflects the date of the most recent update. Your continued use of our websites and services after we make changes is deemed, to the fullest extent allowed by law, to indicate your acceptance of those changes, so please check the policy periodically for updates.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Key Tech LLC
Email: service@keytecllc.com
Phone: +1 240 355 1027
Location: Derwood, MD
For privacy-related inquiries and rights requests, please email us at service@keytecllc.com with “Privacy Request” in the subject line.
